GLAMIQ

Terms & Conditions

Last updated: 27 April 2026

1. Introduction

Welcome to GLAMIQ ("Platform"), a beauty discovery and booking platform operated by GLAMIQ INC, a company incorporated in the United States, which owns and licenses the GLAMIQ platform globally.

In certain jurisdictions, including Uganda, the Platform is operated by affiliated entities such as GLAMIQ LTD, which provide localized services, payment processing, and compliance with local laws.

GLAMIQ connects individuals seeking beauty and grooming services ("Users") with independent beauty professionals and salons ("Providers") through our website and mobile applications.

By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions ("Terms"). If you do not agree, you must not use the Platform.

2. Definitions

"User" refers to any individual who uses the Platform to browse, book, or receive beauty and grooming services.

"Provider" refers to any independent beauty professional, salon, or grooming business offering services through the Platform.

"Service" refers to any beauty or grooming service offered by a Provider, including but not limited to hairstyling, makeup, nail care, skincare treatments, and barbering.

"Booking" refers to a confirmed appointment made by a User for a Service.

"Platform" refers to the GLAMIQ website, mobile applications, and all related services and features.

3. Account Registration

To access certain features, including making Bookings, you may be required to create an account using email, phone number, or third-party authentication (e.g., Google).

You must be at least 18 years old or the age of majority in your jurisdiction to use booking features.

You agree to provide accurate and complete information and to keep it updated. You are responsible for safeguarding your account credentials and all activities under your account.

GLAMIQ may suspend or terminate accounts that provide false information or violate these Terms.

4. Booking & Services

GLAMIQ operates as a technology marketplace platform connecting Users with independent Providers.

When you make a Booking, you enter into a direct agreement with the Provider. GLAMIQ does not provide the Services and is not a party to the service agreement.

Provider recommendations may be generated using intelligent matching systems based on style selection, location, availability, and preferences. These are suggestions only and do not guarantee suitability or availability.

Bookings may be cancelled or rescheduled according to Provider policies. Providers may cancel due to unforeseen circumstances, in which case refunds will be processed as applicable.

5. Payments

Payments on the Platform are processed through reliable third-party payment providers.

By making a payment, you authorize the payment provider to charge your selected method for the full Booking amount, including any applicable platform fees.

Prices may be displayed in local currency depending on your location.

Refunds

  • Full refund if Provider cancels
  • Full refund if User cancels ≥24 hours before appointment
  • Late cancellations (<24 hours) may incur fees (up to 30%)
  • Refund timelines depend on payment provider (typically 5–10 business days)

6. AI Preview Disclaimer

The Platform may provide AI-powered previews of hairstyles or beauty services.

These previews are for illustrative purposes only and are not guaranteed representations of final results.

Actual outcomes may vary depending on factors such as:

  • Hair type
  • Provider technique
  • Environmental conditions

GLAMIQ shall not be liable for differences between AI previews and actual service outcomes.

7. Provider Responsibilities

Providers are independent contractors and are not employees, agents, or representatives of GLAMIQ.

Providers are solely responsible for:

  • Service quality
  • Safety and hygiene
  • Legal compliance
  • Required licenses and certifications

GLAMIQ may remove Providers who:

  • Receive poor reviews
  • Engage in misconduct
  • Violate these Terms

8. User Conduct

You agree to use the Platform lawfully and respectfully.

Prohibited actions include:

  • Creating fake accounts
  • Harassment or abuse
  • Circumventing the Platform for direct bookings
  • Uploading harmful or malicious content
  • Interfering with Platform operations

Violations may result in account suspension or termination.

9. Intellectual Property

All Platform content, including software, design, trademarks, and AI systems, is owned by GLAMIQ INC and protected by applicable laws.

Users may not copy, modify, distribute, or reverse-engineer any part of the Platform without written permission.

User-generated content (e.g., reviews, photos) may be used by GLAMIQ for:

  • Platform operation
  • Marketing
  • Quality improvement

10. Limitation of Liability

GLAMIQ acts solely as a platform and does not provide Services.

To the maximum extent permitted by law, GLAMIQ shall not be liable for:

  • Service quality issues
  • Provider conduct
  • Booking disputes
  • Differences between AI previews and actual outcomes

The Platform is provided "as is" without warranties of any kind.

11. Modifications to Terms

GLAMIQ may update these Terms at any time.

Continued use of the Platform constitutes acceptance of updated Terms.

12. Governing Law & Disputes

These Terms are governed by applicable laws of the jurisdiction where GLAMIQ services are provided.

Users agree to attempt dispute resolution through good-faith negotiation before pursuing legal action.

13. Contact Us

For questions or support:

GLAMIQ LTD (Uganda)
Licensed operator of the GLAMIQ Platform
Email: support@glamiq.ai
Location: Kampala, Uganda